Windnova Systems S.L.

Customer Support

Please fill in the contact form for customer support related questions or to request information from the software.

EUROPE

Carrer de Rubén Darío, 14 1ºA
07012 - Palma de Mallorca (Spain)
Tel: (+34) 971 726 332

USA

1205 Spring View Lane,
Plano TX 75075
Tel: (+1) 972-633-2580

VIEW OUR IMS POLICY

Contact form

IMS POLICY

Windnova Systems S.L´S aim is to ensure that the needs of its customers are clearly understood and met through close liaison at all stages of the work.
The Company’s IMS Policy calls for continual improvement in its integrated management activities, and the business will be conducted according to the following principles:
We will:

Comply with all applicable statutory laws and regulations on quality, information security, prevention of occupational health and safety and the environment.
Follow a concept of continuous improvement in the effectiveness of this integrated management system and optimization of management resources in all IMS matters.
Communicate our IMS policy to stakeholders.
Take due care to ensure that activities are safe for employees, associates and subcontractors and others who come into contact with our work.
Provide adequate and appropriate control of health, safety, quality, information security and environmental risks arising from our activities.
Engage the organization in complying with all preventive and legal requirements through the information, training, consultation and participation of workers.
Minimise the incidence of occupational ill health and injury.
Work closely with our customers and suppliers to establish the highest Quality, Health and Safety, Environmental and Information Security standards.
Analyse the processes, techniques and raw materials used, choosing those that generate less risk to workers.
Assign sufficient technical, human and economic resources in matters of occupational risk prevention and create a positive culture of risk prevention in the organization.
Seek to minimise the environmental impact of our operations by preventing pollution, reducing energy consumption and implementing initiatives to reduce waste.
Train our staff in the needs and responsibilities of our Integrated Management system and provide the personnel and resources to ensure that customer requirements are met or exceeded and fully understood throughout our organisation.
Conduct all work to a high professional standard with technical and commercial integrity.
Ensure the confidentiality, integrity and availability of the information.

To supply our customers with the products and services they require we have developed an Integrated Management System that satisfies the requirements of ISO 9001, ISO 14001, ISO 27001 and ISO 45001.

This policy will be reviewed for continuing suitability and effectiveness at Management Reviews and as required and appropriate.

This policy will be communicated and understood within the organization.

Álvaro Fernández
Managing Director
19/08/2019

Privacy Policy

LAST MODIFICATION: 23/05/18

The Privacy Policy is part of the General Conditions that govern the website www.windnova.eu along with the Cookies Policy and the Legal Notice.

Windnova Systems S. L., reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend you to review it each time you access the website.

The Responsible for the processing of your data

The data that we collect or you provide to us voluntarily through the website, either by browsing, or by filling in the contact form, via email or by phone, will be collected and processed by the Controller, whose data are shown below:
Windnova Systems S. L. CIF: B57832271
Address: Rubén Darío 14, 1A, 07012 Palma, Spain
Tel: 971726332
Mail: gdpr@windnova.eu

If, for any reason, you want to contact us in any matter related to the processing of your personal data or privacy, you can do so through any of the means indicated above.

The data we collect through the website

By the simple fact of browsing the website, Windnova Systems S. L. will collect information regarding:

IP address.

Browser version.

OS.

Duration of the visit or browsing the website.

Such information is stored by Google Analytics, so we refer to Google's Privacy Policy, as Google collects and processes this information. http://www.google.com/intl/en/policies/privacy/

In the same way, our website facilitates the utility of Google Maps, which can have access to your location, assuming that you allow it, in order to facilitate a greater specificity about the distance and roads to our locations. In this regard, we refer to the Privacy Policy used by Google Maps, in order to know the use and processing of such data http://www.google.com/intl/en/policies/privacy/

The information that we handle, will not be related to a specific user and will be stored in our databases, in order to perform statistical analysis, improvements on the website, on our products or services and will help us to improve our commercial strategy. The data will not be communicated to third parties.

If you belong to any of the listed groups, consult the following information:

WEB OR EMAIL CONTACTS

Purposes to process your personal data

Answer your queries and requests.

Manage the requested service, answer your request or process your request.

Provide the information related to your request by electronic means.

Provide commercial o marketing information by electronic means as long as there is express authorization.

Legal Basis for Processing

The acceptance and consent of the interested party: In those cases where to complete an application it is necessary to fill in a form and click on the submit button, the completion of which will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause annexed to this form or acceptance of the privacy policy.
All our forms have a checkbox with the following formula, in order to send the information: "□ I have read and accept the Privacy Policy"

CLIENTS

Purposes to process your personal data

Preparation of the budget and its follow-up by means of communications between both parties.

Provide the information related to your request by electronic means.

Provide commercial o marketing information by electronic means as long as there is express authorization.

Manage the administrative services, communications and logistics performed by the Responsible.

Billing.

Carry out the corresponding transactions.

Billing and declaration of the appropriate taxes.

Control and recovery management.

Legal Basis for Processing

The legal basis is your consent.

SUPPLIERS

Purposes to process your personal data

Provide the information related to your request by electronic means.

Provide commercial o marketing information by electronic means as long as there is express authorization.

Manage the administrative services, communications and logistics performed by the Responsible.

Billing.

Carry out the corresponding transactions.

Billing and declaration of the appropriate taxes.

Control and recovery management.

Legal Basis for Processing

The legal basis is the acceptance of a contractual relationship, or otherwise your consent to contact with us or offer your products by any means.

CONTACTS FROM SOCIAL NETWORKS

Purposes to process your personal data

Answer your queries and requests.

Manage the requested service, answer your request or process your request.

Connect with you and create a community of followers.

Legal Basis for Processing

The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policy:

Facebook

Instagram

Twitter

Linkedin

Pinterest

Google*

*(Google+ and Youtube)

Storage period

We can only consult or cancel your data in a restricted way by having a specific profile. We will process your data until you stop following us, being friends or giving "like", "follow" or similar buttons.
Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user in the specific social network.

JOBSEEKERS

Purposes to process your personal data

Organization of selection processes for employees hiring.

Invite you to the job interviews and to evaluate your candidacy.

If you have given us your consent, we may assign it to collaborating institutions or related entities, with the sole purpose of helping you to find the employment.

Legal Basis for Processing

The legal basis is your unequivocal consent, when you give us your CV and receive and sign information regarding the processing we are going to carry out.

Storage period

The curriculum will be stored for a period of one year, after which, in the case of not having contacted you, it will be eliminated.

HR

Purposes to process your personal data

Management of the employment relationship and the employee’s record.

Carry out all the administrative, fiscal and accounting procedures necessary to comply with our contractual commitments, obligations regarding labor regulations, Social Security, prevention of labor risks, taxation and accounting.

Payroll management by financial entity.

Management of group insurance / pension plan of the entity.

Perform training activities both bonus and non-bonus.

Legal Basis for Processing

The legal basis for the processing of your data is the execution of your employment contract. The compliance of the relevant legal obligations. The consent of the interested party.

Personal data of third parties

As a general rule we only process the data provided by the data owners. If you provide us with data from third parties, you must first inform and request the consent to these persons, or otherwise you will exempt us from any responsibility for the breach of this requirement.

Age of Consent

We do not process data of children under 14 years old.

How we protect your data

We employ technical and organizational measures designed to appropriately protect your information that is under our control and that we process on your behalf from unauthorized access collection, use, disclosure, copying, modification or disposal, both during transmission and once we receive it. We store all information that you provide to us on secure servers. We train employees regarding our data privacy policies and procedures, and permit authorized employees to access information on a need to know basis, as required for their role.

Profiling

In order to be able to offer you products and/or services according to your interests and improve your user experience, we can elaborate a "commercial profile" based on the information provided. However, automated decisions will not be made to establish, develop or terminate a contractual relationship with the user.

Sharing your personal data

Your personal data may be shared with other companies within the Windnova Systems S. L.
Your data will not be transferred to third parties, except legal obligation. In particular it will be communicated to the State Agency of the Tax Administration and banks and financial entities for the payment of the service provided or product purchased, as well as to data processors required for the execution of the agreement.

International transfers

If it is necessary to carry out international transfers of data by Windnova Systems S. L., they will only be made to entities under the enabling agreement of the US-European Union Privacy Shield (more information: https://www.privacyshield.gov/welcome), to entities that have demonstrated that they comply with the level of protection and guarantees in accordance with the parameters and requirements set forth in current legislation on data protection, such as the European Regulation, or when there is a legal authorization to perform the international transfer.

Your Rights

To know if we are processing your data or not.

To access your personal data.

To request the rectification of your data if they are inaccurate.

To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.

To request the limitation of the processing of your data, in which case we will only keep them in accordance with the current regulations.

To carry your data, which will be provided in a in a structured, commonly used or machine-readable format.

To file a claim with the Spanish Data Protection Agency, in the event that you consider that the exercise of your rights has not been adequately attended.

To revoke consent for any processing for which you have consented, at any time.

If you modify any data, please communicate us, to keep them up to date.

The form to exercise the rights

We have forms to exercise your rights, please contact us by email or if you prefer, you can use the ones developed by the Spanish Data Protection Agency or third parties.

These forms must be signed electronically or be accompanied by a photocopy of your identity card.

If someone represents you, you must attach a copy of your ID, or sign it with your electronic signature.

The forms can be submitted in person, sent by letter or by e-mail to the Responsible’s address at the beginning of this policy.

The maximum period to resolve is one month from the receipt of your request.

Cookies

This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful.

Storage period of your personal data

The personal data will be maintained as long as you are linked with us.

Once you unlink, the personal data processed in each purpose will be maintained during the legally stipulated deadlines.

The data processed will be maintained as long as the aforementioned legal deadlines do not expire, if there is a legal maintenance obligation, or if the legal term does not exist, until the interested party requests their deletion or revokes the consent.

We will keep all information and communications regarding our provision of the service, while the guarantees of the products or services last, to attend to possible claims.

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